Terms & conditions
These terms apply to all husky safaris, excursions and services provided by Railakka Oy.
By making a booking, the customer agrees to these terms and conditions.
Railakka Oy reserves the right to update these terms when necessary.
RESERVATION & PAYMENT
Reservations can be made via email, online booking form or WhatsApp:
Info@railakka.fi / www.railakka.fi/booking / +358 45 7836 1434
To confirm a booking, a 50% deposit is required.
The booking is confirmed once the deposit has been received and a written confirmation has been sent.
The booking is binding once confirmed in writing by Railakka Oy.
The deposit forms part of the total price and is subject to the cancellation terms below.
Payment options:
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Online payment link
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Invoice (business customers only, pre-agreed)
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On-site payment (if agreed in advance)
If payment is not received by the due date, Railakka Oy reserves the right to cancel the booking.
Final payment:
The remaining balance (50% of the total price) is due 30 days before the activity date.
For bookings made less than 30 days before the activity date, the full amount is due immediately upon confirmation.
If payment is not received by the due date, Railakka Oy reserves the right to cancel the booking.
Prices are subject to change without prior notice. Confirmed bookings are not affected.
CANCELLATION BY CUSTOMER
All cancellations must be made in writing (email).
Cancellation policy:
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More than 45 days before activity: free cancellation
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45–14 days before activity: 50% of total price charged
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Less than 14 days before activity: 100% of total price charged
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No-shows: 100% charge
No refunds are given for unused services.
Refunds of deposits follow the cancellation terms above.
CHANGES OR CANCELLATION BY RAILAKKA
Railakka Oy may modify or cancel a booking due to operational, safety, animal welfare, weather-related reasons, or where minimum operational requirements are not met.
If a major change occurs (such as significant program or schedule change), customers will be offered:
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a refund of the paid deposit, or
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an alternative date or activity (subject to availability)
SAFETY & PROGRAM CHANGES
Railakka Oy reserves the right to adjust routes, schedules or program content at any time for safety or animal welfare reasons.
This may be due to:
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weather conditions or temperature
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snow or trail conditions
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safety considerations
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guest ability level
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animal welfare requirements
Activities may be modified or replaced with a suitable alternative (for example kennel visit or shorter safari).
Customers will be informed of changes as soon as reasonably possible. In some cases, changes may occur on short notice due to rapidly changing conditions.
In such cases, the customer will be charged for the service delivered or the agreed alternative.
MEDIA RELEASE (PHOTOS & VIDEO)
During activities, photos and videos may be taken by Railakka Oy staff for marketing and promotional purposes, including website, social media and other channels.
By default, participation may be considered consent for such use.
If a customer does not wish to appear in photos or videos, they must inform the guide before the activity begins. We will always respect such requests.
FORCE MAJEURE
Neither party shall be liable for failure or delay in performance due to force majeure events, including but not limited to war, strikes, pandemics, government restrictions, extreme weather, lack of snow, or other extraordinary circumstances beyond reasonable control.
This includes, where applicable, government orders or travel restrictions.
In such cases, Railakka Oy will notify the customer as soon as reasonably possible and will take all reasonable steps to minimize disruption.
APPLICABLE LAW & JURISDICTION
These terms are governed by Finnish law.
Any disputes shall be settled primarily in the District Court of Oulu, Finland, unless mandatory consumer protection legislation requires otherwise.
LIMITATION OF LIABILITY & CUSTOMER RESPONSIBILITY
The customer acknowledges that husky safaris and related outdoor activities involve inherent risks, including but not limited to weather conditions, terrain, animal behavior, slipping, falling and physical exertion.
The customer agrees to:
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follow all instructions given by guides and staff
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ensure they are in suitable physical condition
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inform staff of any relevant health conditions
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refrain from alcohol or drug influence before or during activities
Railakka Oy reserves the right to refuse participation if safety is compromised. In such cases, alternative arrangements or refund decisions will be made on a case-by-case basis.
Customers are strongly recommended to have valid travel and/or accident insurance covering participation in adventure activities.
Railakka Oy is responsible for providing services in accordance with applicable law and safety requirements.
Railakka Oy is not liable for damages resulting from:
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customer negligence
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failure to follow instructions
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inaccurate or incomplete customer information
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normal risks inherent to the activity
except where caused by willful misconduct or gross negligence by the company.
Nothing in these terms limits mandatory rights under applicable consumer protection law.
Privacy policy
Privacy Policy
Last Updated: June 16, 2026
1. Introduction
Welcome to Railakka Oy ("Railakka", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, subscribe to our newsletter, or use our services.
This Privacy Policy has been prepared in accordance with the General Data Protection Regulation (GDPR) and applicable Finnish data protection legislation.
2. Data Controller
Railakka Oy
Email: info@railakka.fi
Website: https://www.railakka.fi
3. Personal Data We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including:
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Name
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Email address
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Phone number
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Company name
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Job title
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Message content
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Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Operating system
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Website usage data
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Referring website addresses
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Date and time of visits
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Pages viewed and interactions with the website
4. How We Use Your Personal Data
We may use your personal data to:
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Respond to inquiries and requests
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Communicate with customers and prospects
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Provide services and support
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Manage business relationships
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Improve our website and services
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Analyze website performance and visitor behavior
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Send newsletters and marketing communications
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Comply with legal obligations
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Protect the security and integrity of our website and systems
5. Legal Basis for Processing
We process personal data on one or more of the following legal bases:
Consent
When you subscribe to newsletters, accept marketing cookies, or otherwise provide consent.
Contractual Necessity
When processing is necessary to provide services or respond to requests related to potential business relationships.
Legitimate Interests
To improve our services, maintain website security, analyze website performance, and manage customer relationships.
Legal Obligations
Where processing is required by applicable laws and regulations.
6. Contact Forms
If you contact us through a website form, email, or other communication channels, we may collect and process:
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Name
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Email address
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Phone number
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Company information
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Message details
This information is used solely for responding to inquiries, providing requested information, and maintaining customer communications.
7. Newsletters and Marketing Communications
If you subscribe to our newsletter or marketing communications, we may process:
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Name
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Email address
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Company information
We use this information to:
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Send newsletters
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Share company news and updates
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Inform you about services and solutions
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Provide relevant marketing communications
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
8. Analytics and Advertising Technologies
We use analytics and advertising technologies to better understand how visitors use our website and to improve our marketing activities.
Google Analytics
We use Google Analytics to collect information regarding website usage, including:
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Pages visited
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Session duration
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Traffic sources
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Device and browser information
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General geographic location
Google Analytics helps us understand website performance and improve user experience.
Meta Pixel
We use Meta Pixel to:
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Measure advertising effectiveness
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Understand website interactions
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Improve marketing campaigns
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Create relevant advertising audiences
Meta may collect information about your interaction with our website and services.
These technologies may use cookies and similar tracking mechanisms.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
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Ensure proper website functionality
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Improve user experience
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Analyze website traffic
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Measure marketing effectiveness
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Support advertising and remarketing activities
For more detailed information, please see our Cookie Policy below.
10. Sharing Personal Data
We do not sell personal data.
We may share personal data with trusted service providers that assist us in operating our business and website, including:
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Website hosting providers
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IT service providers
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Analytics providers
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Marketing service providers
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Email newsletter providers
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Professional advisers
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Government authorities where legally required
All service providers are required to process personal data securely and only for authorized purposes.
11. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, we implement appropriate safeguards, including:
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European Commission Standard Contractual Clauses (SCCs)
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Adequacy decisions
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Other legally approved transfer mechanisms
12. Data Retention
We retain personal data only for as long as necessary to:
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Fulfill the purposes described in this Privacy Policy
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Maintain customer relationships
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
Retention periods vary depending on the nature of the information and applicable legal requirements.
13. Data Security
We implement appropriate technical and organizational security measures designed to protect personal data against:
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Unauthorized access
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Disclosure
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Alteration
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Loss
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Misuse
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Destruction
Despite our efforts, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
14. Your Rights Under GDPR
Subject to applicable law, you have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of personal data
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Restrict processing
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Object to processing
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Withdraw consent
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Request data portability
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Lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the details provided above.
If you are located within the European Union, you may also file a complaint with your local data protection authority.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites and encourage users to review their privacy policies separately.
16. Children's Privacy
Our services and website are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal data from a child has been collected, we will take reasonable steps to delete it.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
We encourage users to review this Privacy Policy periodically.
18. Contact Information
If you have questions regarding this Privacy Policy or the processing of personal data, please contact:
Railakka Oy
3604767-9
Email: info@railakka.fi
Website: https://www.railakka.fi
Cookie Policy
Last Updated: June 16, 2026
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Cookies help websites function properly, remember user preferences, improve user experience, and provide analytics and marketing insights.
2. How We Use Cookies
Railakka Oy uses cookies to:
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Ensure website functionality
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Improve website performance
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Analyze visitor behavior
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Measure marketing effectiveness
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Support advertising and remarketing activities
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Remember user preferences
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled through our systems.
Examples include:
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Security cookies
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Session management cookies
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Cookie consent preferences
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website.
These may include:
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Google Analytics cookies
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Traffic measurement tools
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Performance monitoring tools
Collected information may include:
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Visited pages
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Session duration
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Device information
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Geographic region
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Traffic sources
Marketing Cookies
Marketing cookies help us measure advertising effectiveness and provide relevant advertisements.
These may include:
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Meta Pixel cookies
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Remarketing technologies
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Conversion tracking tools
Marketing cookies may track browsing activity across websites and platforms.
4. Third-Party Cookies
We may allow trusted third parties to place cookies on our website, including:
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Google Analytics
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Meta (Facebook)
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Website hosting and performance providers
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Marketing and advertising partners
These providers process data according to their own privacy policies.
5. Managing Cookies
You can control and manage cookies through:
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Your browser settings
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Cookie consent preferences displayed on our website
Most browsers allow you to:
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Block cookies
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Delete stored cookies
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Receive notifications before cookies are stored